Returns and Complaints

1. The Buyer is obliged to inspect the goods immediately upon delivery and to contact the Seller about any defects of the product.
2. The Buyer must report any defects found within five days of receiving the goods by email, stating the order number. When reporting in person, proof of payment and receipt of the goods is required.
3. The Seller does not accept complaints about products damaged by use, improper use or improper handling of the product.
4. The Seller undertakes to inform the Buyer about the handling of the complaint within three days at the latest.
5. The goods must be sent directly to our address; parcels delivered to a post office, depot or pick-up point will not be collected.
6. Please notify AMB Distribution s.r.o. of your complaint by email at shop@ambassadors.eu

Return code for sending goods via Zásilkovna (Packeta) - 96132291

• Form for returning goods without giving a reason within the 14-day statutory period (in Czech)
• Complaint form (in Czech)