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    Terms and Conditions

    Introductory Provisions

    1.     These Terms and Conditions apply to purchases in the online shops operated on the domain ambassadors.eu (hereinafter the Online Shop). The Terms define and specify the rights and obligations of the seller, AMB Distribution s.r.o., Švábky 52/2, Prague 8, 180 00, Company ID: 26011786, VAT ID: CZ 26011786

    (hereinafter the Seller), and the buyer (customer, consumer – hereinafter the Buyer).

    2.     All contractual relationships are concluded in accordance with the laws of the Czech Republic. If the other contracting party is a consumer, i.e. a person who does not make the purchase as part of their business activity (hereinafter the Consumer), relationships not covered by these Terms are governed by the Civil Code (No. 40/1964 Coll.) and the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a Consumer but a natural or legal person purchasing as part of their business activity, relationships not covered by these Terms are governed by the Commercial Code (No. 513/1991 Coll.), all as amended.

     

    Order – Purchase Contract

    1.     Orders - An order placed by the Buyer via the Online Shop is a proposal for a purchase contract. The purchase contract itself is concluded when the Seller confirms receipt of the order to the Buyer's email address, if it was entered correctly. The Buyer is informed about the successful confirmation of the order on the order confirmation page. If the order confirmation cannot be sent to the Buyer, the purchase contract is deemed concluded when the Buyer submits the order. By concluding the purchase contract, mutual rights and obligations arise for both the Buyer and the Seller.

    2.     Acceptance of the Terms and Conditions - By submitting an order, the Buyer confirms that they have read and agree with these Terms and Conditions, including the Complaints Procedure. The Buyer is sufficiently informed about these Terms and the Complaints Procedure before placing the order and has the opportunity to read them. Any amendments to these Terms, the Complaints Procedure or the terms of the Purchase Contract made by the Buyer must be separately confirmed by the Seller – automatic email confirmations are not considered acceptance by the Seller.

    3.     Changes or Cancellation by the Seller - The Seller reserves the right to cancel or change an order, or the purchase contract or part of it, if a) it is unable to obtain the requested goods in the requested quantity, b) the price of the goods set by the supplier has changed significantly, c) it has doubts about the trustworthiness of the Buyer or the details stated in the order and believes that the Buyer's conduct could cause financial loss to the Seller. Should this happen, the Seller will contact the Buyer without delay to agree on how to proceed. Any agreed changes to the order or purchase contract will be entered by the Seller into the order system. If any overpayments or underpayments arise for the Buyer as a result, both contracting parties undertake to settle them without delay.

    4.     Changes or Cancellation by the Buyer - The Buyer has the right to cancel or change an order by email or phone while it is in the "New order" status in the order system. If the order is in the "Ready for dispatch" status, cancellation is only possible by phone, as the parcel is expected to be handed over to the carrier shortly – in this case, however, the Seller cannot guarantee that the request will be met (the parcel may already have been handed over to the carrier while the order status has not yet been updated). Any agreed changes to the order or purchase contract will be entered by the Seller into the order system. If any overpayments or underpayments arise for the Buyer as a result, both contracting parties undertake to settle them without delay.

    5.     Further Details - The Buyer's order is archived by the Seller for the purpose of its fulfilment and further records, and its status is accessible to the Buyer. The contract can be concluded in Czech or in other languages, provided this does not prevent its conclusion. The Buyer can identify and correct data entry errors before submitting the order.

    Delivery of Goods

    1.     Destination - Goods are shipped to the Czech Republic. Delivery to other countries must be agreed with the Seller in advance.

    2.     Delivery Method - Goods are shipped via Česká pošta (Czech Post) (hereinafter the Carrier). On request, another shipping method or personal collection can be arranged (for personal collection, the Buyer needs to agree on a collection date with the Seller).

    3.     Processing Time - Ordered goods are usually dispatched within three working days of the order. Further delivery times depend on the carrier and the current workload of the dispatch department.

    4.     Payment Methods - Ordered goods can be paid for in cash on collection or by cash on delivery. The payment method can be selected before confirming the order.

    Reservation of Goods

    1.     If the Buyer chooses cash payment with personal collection, the Seller undertakes to reserve the ordered goods for the Buyer for 14 days from submission of the order, unless the contracting parties agree otherwise. If the order is not paid / the goods are not collected within this period, the Seller will offer the ordered goods for sale again.

    Payment Method Fees

    1.     Cash on delivery - CZK 36 incl. VAT

    2.     Bank transfer - CZK 0

    3.     Card payment - CZK 0 (we are obliged to record sales, issue receipts and report received sales to the tax administrator online, or within 48 hours in the event of a technical outage)

    4.     Cash payment (personal collection) - no shipping or handling fees. (we are obliged to record sales, issue receipts and report received sales to the tax administrator online, or within 48 hours in the event of a technical outage)

    Shipping Fees

    1.     Free shipping within the Czech Republic - for orders over CZK 950 incl. VAT with selected carriers GLS and ČP Balíkovna; for orders over CZK 2,000, shipping is free with all delivery methods. 

    2.     Free shipping to Slovakia - shipping costs EUR 6, or is free for orders of  EUR 60 incl. VAT or more.

    3.     Shipping to Poland - shipping costs EUR 7

    Shipping prices for B2B partners (wholesale) may differ and vary depending on the number of parcels or the weight of the ordered goods. 

    Consumer's Right to Withdraw from the Contract

    1. Withdrawal period - The Buyer – Consumer has the right to withdraw from the purchase contract without giving a reason pursuant to Section 1829(1) of the Civil Code within 14 days of receiving the goods. If the contract covers several types of goods or delivery in several parts, this period runs from the day the last delivery of goods is received. To meet the deadline, it is sufficient for the Consumer to send the notice of withdrawal before the period expires.

    2. Method of withdrawal - The Consumer may use the model withdrawal form, but is not obliged to do so. The withdrawal can be sent by email to shop@ambassadors.eu or in writing to AMB Distribution s.r.o., Švábky 52/2, 180 00 Prague 8, Czech Republic.

    3. Period for returning goods to the Seller - If the Consumer withdraws from the contract, they must send or hand over the goods received to the Seller without undue delay, no later than 14 days from withdrawal. The costs of returning the goods to the Seller are borne by the Consumer.

    4. Return address - The Consumer must return the goods to AMB Distribution s.r.o., Švábky 52/2, 180 00 Prague 8, Czech Republic. Returned parcels must not be sent cash on delivery; the Seller is not obliged to accept such a parcel. Returned goods cannot be sent to a pick-up or storage point or anywhere other than the address above.

    5. Refund period - If the Consumer withdraws from the contract, the Seller will refund no later than 14 days from the day the notice of withdrawal was delivered all money received from the Consumer under the contract, including delivery costs, in the same way it was received. The Seller will refund the money in another way only if the Consumer agrees and if this does not cause them additional costs. If payment was made by card, it will be refunded to that card.

    6. Delivery costs - If the Consumer chose a delivery method other than the cheapest one offered by the Seller, the Seller will refund delivery costs in the amount corresponding to the cheapest delivery method offered.

    7. Withholding of payment - The Seller is not obliged to refund the money received to the Consumer before it receives the goods back or before the Consumer proves that the goods have been sent to the Seller.

    8. Reduction in value of goods - The Consumer is liable to the Seller for any reduction in the value of the goods resulting from handling them in a way other than necessary given their nature and properties. In such a case, the Seller is entitled to set off the amount corresponding to the reduction in value against the refunded amount.

    9. Exceptions - The Consumer cannot withdraw from the contract in the cases listed in Section 1837 of the Civil Code, in particular for the supply of goods customised according to the Consumer's wishes or for them personally, and for the supply of goods in sealed packaging which the Consumer has removed from the packaging and which cannot be returned for hygiene reasons.

    Final Provisions

    1.     These Terms and Conditions apply in the version published in the Seller's Online Shop on the day the order is submitted or the purchase contract is concluded. These Terms allow the Buyer to archive them. Changes to the Terms will be announced to visitors of the Online Shop via a message on the home page.

    This is a translation for information purposes. In case of doubt, the Czech version of these Terms and Conditions prevails.